Shopdiax — Shipping Policy

Last updated: 24 October 2026

1. Shipping Destinations

Shopdiax offers shipping to countries supported by our online store and available during checkout.

We deliver to customers across multiple European countries and other destinations where shipping services are enabled.

Available delivery destinations may vary depending on the product, shipping provider, and delivery address.

Customers can confirm whether delivery is available to their country by entering their shipping address during checkout.

If a destination is not available at checkout, we are currently unable to accept an order for delivery to that location.

2. Order Processing Time

Orders are generally processed within 1–3 business days following payment confirmation.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Order processing may include payment verification, product preparation, packaging, and arrangements for shipment.

Customers will receive an order confirmation after successfully placing an order.

Once an order has been dispatched, a shipping confirmation will be sent to the email address provided during checkout.

Where exceptional circumstances affect processing or delivery, Shopdiax will communicate relevant updates to the customer.

3. Estimated Delivery Times

Shopdiax aims to deliver orders within approximately 3–7 days from order confirmation, including normal order processing.

This estimate applies generally to supported shipping destinations.

Actual delivery periods may vary depending on the product, fulfillment location, carrier, public holidays, and destination.

Where a product or destination requires a different delivery period, the applicable delivery information will be communicated before the customer completes the purchase.

Delivery estimates are provided in good faith and do not exclude or restrict customers' statutory rights concerning delayed or undelivered goods.

Customers experiencing delivery delays are encouraged to contact our customer support team for assistance.

4. Shipping Costs

Shopdiax offers free standard shipping on selected products to supported delivery destinations.

Other products may be subject to shipping charges depending on the product, delivery destination, and available shipping method.

Free Shipping

Products eligible for free shipping are delivered without an additional standard shipping charge where the free-shipping offer applies to the customer's destination and selected delivery method.

Free shipping is not limited to first-time customers.

Paid Shipping

For products that require paid shipping, applicable delivery charges are calculated according to the available shipping arrangements.

Shipping charges are displayed in the shopping cart where calculated and will be shown in the order summary before the customer completes checkout.

Multiple Products

Orders containing both free-shipping and paid-shipping products may incur delivery charges for the items or shipping methods that are not eligible for free shipping.

The applicable shipping costs and final order total will be presented before the purchase is completed.

Shopdiax does not operate a special first-order free-shipping promotion.

5. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation by email.

Once the order has been dispatched, shipping information and a tracking number will be provided where tracking is available.

Customers may also use our online order-tracking service:

Track Your Order: https://shopdiax.com/apps/track

Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.

If tracking information is unavailable or a shipment appears delayed, customers may contact our customer support team.

6. Shipping Delays and Delivery Problems

Shopdiax works with its fulfillment and shipping partners to deliver orders within the communicated delivery periods.

However, occasional delays may occur due to circumstances including:

• Carrier disruptions or transportation delays.

• Public holidays or high-volume shopping periods.

• Customs clearance procedures.

• Incorrect or incomplete delivery information.

• Exceptional logistical or operational circumstances.

If your order has not arrived within the communicated delivery period, please contact us at info@shopdiax.com.

We will investigate the delivery status and assist with the applicable resolution.

Nothing in this Shipping Policy limits customers' statutory rights relating to delivery delays, non-delivery, cancellation, or refunds under applicable law.

7. International Shipping and Customs

Shopdiax offers international shipping to destinations supported by our checkout.

For deliveries within the European Union, applicable taxes and mandatory charges are handled according to the relevant tax and consumer-protection requirements.

Deliveries Outside the European Union

For shipments to countries outside the European Union, additional customs procedures or import-related charges may apply.

Depending on the destination and shipping arrangements, these may include:

• Import VAT.

• Customs duties.

• Customs clearance fees.

• Carrier handling charges.

Deliveries to Switzerland

Switzerland is outside the European Union customs territory.

Shipments to Switzerland may therefore be subject to applicable import taxes, customs duties, or clearance charges.

Responsibility for such charges depends on the delivery arrangements disclosed before purchase.

Where customers are responsible for applicable import-related charges, this information will be communicated before the order is placed, as required by law.

8. Incorrect or Incomplete Delivery Addresses

Customers are requested to provide accurate and complete delivery information when placing an order.

If you discover an error in your shipping address, please contact us as soon as possible:

Email: info@shopdiax.com

Shopdiax will make reasonable efforts to assist with address corrections where operationally possible.

Once a parcel has been dispatched, address changes may be subject to shipping carrier restrictions.

Any additional costs arising from incorrect delivery information or unsuccessful delivery attempts will be assessed according to the circumstances and applicable law.

9. Lost, Damaged, or Incorrect Shipments

If an order is lost, arrives damaged, or contains an incorrect product, customers should contact our support team as soon as reasonably possible.

Please provide:

• Your order number.

• A description of the issue.

• Photographs of damaged or incorrect goods, where available.

We will investigate the matter and provide assistance in accordance with applicable statutory consumer rights.

For consumer purchases, the risk of accidental loss or damage generally remains with Shopdiax until the goods are delivered to the customer or an authorized recipient, subject to applicable legal exceptions.

Customers retain their statutory rights relating to defective, damaged, incorrect, or undelivered goods.

Failure to report damage immediately does not automatically remove statutory consumer rights.

10. Returns, Refunds, and Withdrawal Rights

Customers wishing to return a product or exercise an applicable statutory right of withdrawal should consult our Return & Refund Policy.

Return & Refund Policy:
https://shopdiax.com/policies/refund-policy

The Return & Refund Policy provides information about:

• The statutory right of withdrawal.

• Return procedures.

• Refund processing.

• Return-shipping arrangements.

• Defective or incorrect products.

• Applicable withdrawal exceptions.

Nothing in this Shipping Policy limits mandatory consumer rights under applicable German or European Union law.

11. Contact Information

For questions about shipping, delivery estimates, tracking, or order-related issues, please contact:

Shopdiax
Owner: Vishaldeep Singh
Legal Form: Sole Proprietorship (Einzelunternehmen)

Adalbert-Stifter-Weg 1
85570 Markt Schwaben
Germany

Email: info@shopdiax.com
Telephone / WhatsApp: +49 176 71190254
Website: https://shopdiax.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (Germany local time)

We aim to respond to customer enquiries as promptly as reasonably possible during business hours.

Statutory Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or modifies mandatory consumer rights under applicable German law or European Union consumer-protection legislation.

Where mandatory laws provide additional protections to consumers, those protections remain unaffected.