Shipping Policy
Shopdiax
1. Where We Ship
We currently ship exclusively to the following European countries: Germany, France, Italy, Spain, Netherlands, Portugal, Greece, Switzerland, Denmark and Luxembourg. We do not ship outside these countries at this time.
2. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next available business day. You will receive an email confirmation once your order has been dispatched.
3. Estimated Delivery Times
| Country | Estimated Delivery |
|---|---|
| 🇩🇪 Germany | 3–6 business days |
| 🇫🇷 France | 5–9 business days |
| 🇮🇹 Italy | 5–10 business days |
| 🇪🇸 Spain | 6–10 business days |
| 🇳🇱 Netherlands | 4–8 business days |
| 🇵🇹 Portugal | 7–12 business days |
| 🇬🇷 Greece | 8–14 business days |
| 🇨🇭 Switzerland | 6–10 business days |
| 🇩🇰 Denmark | 5–9 business days |
| 🇱🇺 Luxembourg | 4–8 business days |
Delivery times are estimates and begin from the date of dispatch, not the date of purchase.
4. Shipping Costs
- First Order: Free shipping for all first-time customers automatically applied at checkout
- Subsequent Orders: Shipping fees are calculated at checkout based on your location and order value
5. Order Tracking
Every order is shipped with a tracking number. Once dispatched, you will receive your tracking information by email. You can also track your order at any time using our Track My Order page.
6. Shipping Delays
While we do everything possible to meet estimated delivery windows, occasional delays can occur due to customs processing, carrier disruptions, or high-volume periods such as holiday seasons. If your order has not arrived within the maximum estimated window please contact us immediately.
Contact Us About Your Shipment
- Email: info.support@shopadiaxstore.com
- WhatsApp: +49 176 71190254
- Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM CET