Shipping Policy

Last updated: September 2026

This policy explains where Shopdiax delivers, how orders are processed and what customers can expect after dispatch.

1. Delivery destinations

We currently deliver to Germany, France, Italy, Spain, the Netherlands, Portugal, Greece, Switzerland, Denmark and Luxembourg. Checkout availability may vary by product and delivery address.

2. Processing time

Orders are normally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays begin processing on the next business day. You will receive a dispatch confirmation when the order leaves the supplier or fulfilment location.

3. Estimated delivery times

  • Germany: 3–6 business days
  • France: 5–9 business days
  • Italy: 5–10 business days
  • Spain: 6–10 business days
  • Netherlands: 4–8 business days
  • Portugal: 7–12 business days
  • Greece: 8–14 business days
  • Switzerland: 6–10 business days
  • Denmark: 5–9 business days
  • Luxembourg: 4–8 business days

Delivery estimates begin on the dispatch date and are not guaranteed. Carrier disruption, customs checks, public holidays and unusually high order volumes can cause delays.

4. Shipping charges

Where a first-order free-shipping offer is available, it is applied according to the conditions shown at checkout. Otherwise, shipping charges are calculated at checkout using the destination and order details.

5. Tracking

When tracking is available, the tracking number is sent by email after dispatch. You can also use our Track Your Order page.

6. Customs and import charges

Switzerland is outside the EU customs territory. Deliveries may be subject to local import VAT, duties or handling charges payable by the recipient. Similar charges may apply whenever required by the destination country's rules.

7. Incorrect addresses and delivery problems

Please check the delivery address before completing checkout. Contact us promptly if an address is incorrect. Once an order has entered fulfilment, changes may no longer be possible. If tracking shows a problem or the maximum estimated window has passed, contact our support team.

8. Shipping support

Email: shopadiax@gmail.com
WhatsApp: +49 176 71190254
Support hours: Monday–Friday, 9:00–17:00 CET/CEST