Refund Policy

Last updated: September 2026

This policy explains returns, cancellations and refunds for purchases made through Shopdiax. It does not limit any mandatory consumer rights that apply under German or European law.

1. Fourteen-day withdrawal period

Consumers may notify us that they wish to withdraw from an eligible purchase within 14 days after receiving the goods. To exercise this right, send a clear statement containing your name, order number and the item being returned to shopadiax@gmail.com.

2. Return condition

Please return goods without unnecessary delay and, where possible, with the original packaging, accessories and documentation. You may inspect goods as you would in a physical shop. You can be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

3. Return shipping

Unless the item is defective, damaged, incorrect or we agree otherwise, the customer is responsible for the direct cost and safe return of the goods. Contact us before sending anything so we can provide the correct return address and instructions.

4. Refunds

Eligible refunds are returned to the original payment method. We may withhold reimbursement until we receive the returned goods or you provide evidence that they were sent, whichever occurs first. Original standard delivery costs are refunded where required; extra costs for a more expensive delivery option are not refundable.

5. Damaged, defective or incorrect goods

Contact us as soon as possible with your order number, a description of the issue and clear photographs or video where appropriate. We will assess the problem and provide a repair, replacement, return or refund as required. Reporting promptly helps us investigate carrier damage and does not remove mandatory statutory rights.

6. Exceptions

The statutory right of withdrawal may not apply to certain goods, including:

• Goods made to your specifications or clearly personalised.
• Sealed goods unsuitable for return for health-protection or hygiene reasons after the seal has been removed.
• Digital content supplied immediately after your express consent and acknowledgement that the withdrawal right will be lost, where legally applicable.
• Other goods excluded by applicable law.

Fragrances and cosmetics are not automatically excluded merely because the package was opened; the hygiene exception depends on the product, seal and applicable law.

7. Order cancellation

If you request cancellation before fulfilment begins, we will try to stop the order. Once an order has been dispatched, it normally needs to be handled as a return.

8. Contact

Email: shopadiax@gmail.com
WhatsApp: +49 176 71190254
Support hours: Monday–Friday, 9:00–18:00 CET/CEST