1. Our Commitment

At Shopdiax, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help make things right.

2. 14-Day Return Window

• Items must be unused and in original condition.
• Original packaging and accessories must be included.
• You must contact us within 14 days of delivery.
• Returns after the return period may only be accepted for faulty items.

3. How to Start a Return

• Email our support team with your order number.
• Provide the reason for the return request.
• Follow the return instructions provided by our team.
• Package the item securely before shipping.

4. Refund Process

• Returns are inspected upon arrival.
• Approved refunds are processed within 14 business days.
• Refunds are issued to the original payment method.
• Partial refunds may apply to items showing signs of use.

5. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery and provide photographic evidence. We will arrange a replacement or full refund where applicable.

6. Non-Returnable Items

• Opened fragrances and beauty products.
• Digital products and downloadable items.
• Items marked as final sale.
• Products identified as non-returnable at checkout.